REFUND POLICY
At shopclassicbox.com your purchase is backed by a 100% satisfaction guarantee with a one year warranty exchange only.
If you are unhappy with your item for any reason, be it damage, defect or otherwise, we will happily accept returns.
We offer a full refund on items up to 30 days from the original date of purchase and store credit up to 60 days from the original date of purchase.
Returns must be unworn, unwashed, undamaged, and unaltered. Items not in this condition can not be returned.
Final sale items cannot be returned or exchanged.
Full refunds are made in the form of the original payment.
Store credits can be used on any shopclassicbox.com product in conjunction with most sales and promotions.
Damaged & Defective Items
We take damaged items very seriously. Please contact our customer service team right away so that we can expedite your return. Providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team (help@shopclassicbox.com) will help to get your issue solved right away. In many cases, action (in the form of replacement, refund, or account credit) can be taken as soon as the issue has been verified.
If the damage or defect cannot be verified, the item must be returned to shopclassicbox.com for inspection. Once it arrives at our returns department, a determination can be made.
If your box and products arrive in a damaged condition, you must save the merchandise and the original packaging it arrived in, and notify us immediately.
Exchanging Merchandise
Customer service is opened Monday through Friday 8:30 am - 5 pm PST. Our email address is help@shopclassicbox.com or call (323) 927-4621 Please have as many details as possible available when contacting customer service to ensure a speedy process.
Shipping Your Return
All orders will require the customer to ship at their own expense. Customers can also send the item back to us at the address below using any other trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package. If you do not have the packing slip, please include the following information with your return:- Your name and billing address
- The name, address and ZIP code of the person who placed the order, if it was a gift
- The order number or email address provided at checkout
Our return address is: PO Box 513765 Los Angeles,CA 90051
Support@shopclassicbox.com
Finalizing the Return Processed
You will receive an email confirmation once we’ve processed your return. Please allow up to 10 days after we receive your return, this includes time for processing and time for your bank to post your refund. If your refund is for a store credit, it will be available as soon as your return is received and processed. The store credit code will be sent to your email provided to us at time of purchase.